ORA AROMATHERAPY

|

Shipping Policy

Effective Date: August 4, 2026

Welcome to ORA AROMATHERAPY LIMITED. We are dedicated to bringing New Zealand’s purest home fragrances, reed diffusers, and car aromatherapy products directly to your doorstep. To ensure a seamless shopping experience on our website homeaccessde.com, we have established a clear and transparent shipping policy detailing our delivery guidelines, timelines, and fees.

Please review the following terms carefully before completing your purchase. By finalizing your order, you agree to the shipping conditions outlined below.

1. Order Processing Time

All orders placed on our website are subject to a processing period before shipment.

  • Standard Processing: Most orders are processed, securely packed, and dispatched within 1 to 3 business days (excluding weekends and public holidays).
  • Peak Periods: During holiday seasons, promotional events, or new product launches, processing may take up to 5 business days due to high order volumes.
  • Order Tracking updates: You will receive a confirmation email containing your tracking number as soon as your package leaves our fulfillment center. Please allow 24 to 48 hours for the courier tracking system to update.

2. Domestic Shipping (Within New Zealand)

We ship to all regions across New Zealand, including both urban and rural addresses.

A. Delivery Methods and Timelines

  • Standard Urban Delivery: Expect your parcel within 2 to 5 business days after dispatch.
  • Rural Delivery (RD): Deliveries to remote or rural areas typically take 4 to 7 business days after dispatch.

B. Shipping Rates

  • Standard Flat Rate: A flat shipping fee of € 5.00 applies to all standard domestic urban orders under € 50.00.
  • Rural Surcharge: A surcharge of € 3.00 is added to rural deliveries to cover extended courier routing.
  • Free Shipping: We are pleased to offer Free Standard Shipping on all domestic orders over € 50.00. Free shipping is calculated automatically at checkout based on your final order subtotal after any discounts are applied.

3. International Shipping

ORA AROMATHERAPY LIMITED offers worldwide shipping so customers globally can enjoy our premium botanical scents.

A. Delivery Timelines

  • Australia: Deliveries generally arrive within 5 to 10 business days from the date of dispatch.
  • Rest of the World (North America, Europe, Asia): International shipping takes approximately 10 to 21 business days, depending on destination customs processing and local postal networks.

B. International Shipping Rates

International shipping costs are calculated at checkout based on the total weight of your package and the specific destination country. Standard international tracking is included with every order to ensure visibility during transit.

4. Customs, Duties, and Taxes

For all international orders shipped outside of New Zealand, please be aware of the following regulations regarding import policies:

  • Customer Responsibility: The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • Additional Fees: International orders may be subject to import taxes, customs duties, and fees levied by the destination country once the shipment arrives. All such charges are the sole responsibility of the customer. ORA AROMATHERAPY LIMITED has no control over these charges and cannot predict what they may be.
  • Customs Delays: Customs clearance procedures can occasionally cause delays beyond our original delivery estimates. We are not responsible for packages held by border authorities.

5. Shipping Restrictions

Due to strict international transit regulations regarding liquids and alcohol-based aromatic blends, certain shipping restrictions apply:

  • Flammable Liquids: Some highly concentrated room sprays or essential oil sets may be restricted from air freight to specific international destinations. If an item in your cart cannot be shipped to your country, you will be notified at checkout.
  • P.O. Boxes: We are unable to ship to P.O. Boxes, military addresses (APO/FPO), or postal lockers via our express courier networks. Please provide a valid physical residential or business address to ensure successful delivery.

6. Incorrect Delivery Addresses and Refused Shipments

Ensuring accurate delivery information is vital for the successful arrival of your purchase.

  • Address Accuracy: The buyer is responsible for providing the correct shipping address during the checkout process. If you notice an error in your address, contact us immediately at ernlea@homeaccessde.com. We cannot alter details once a package has been dispatched.
  • Undeliverable Packages: If a package is returned to our facility because of an incomplete address, incorrect details, or failure to collect the parcel from a local post office, the customer will be responsible for the cost of re-shipping the items.
  • Refused Shipments: If you refuse a delivery from our courier or decline to pay import duties on an international order, you remain responsible for the original shipping charges, any import fees incurred, and the cost of returning the package to us. These costs will be deducted from your eventual refund.

7. Lost, Stolen, or Missing Packages

Once a package is handed over to our shipping carriers, full custody and delivery execution belong to the transit provider.

  • Delivered Status: If your tracking info shows your package was “Delivered” but you cannot locate it, please check with family members, neighbors, and safe drop locations around your property.
  • Filing a Claim: If you suspect your package is lost in transit, contact us at ernlea@homeaccessde.com within 7 days of the estimated delivery date. We will open an official inquiry with the courier service to trace your parcel.
  • Stolen Mail: We are not responsible for packages that are stolen from your doorstep or property after official courier confirmation of delivery. We recommend choosing a secure delivery address or requesting a “Signature Required” service if you live in a high-risk area.

8. Contact Information

If you have questions regarding transit zones, need assistance changing an active order, or require a specialized shipping quote, please contact our logistics team:

  • Company Name: ORA AROMATHERAPY LIMITED
  • Website: homeaccessde.com
  • Support Email: ernlea@homeaccessde.com
  • Mailing Address: 39 Lloyd George Road, Wainui, Gisborne 4010, New Zealand
  • Contact Phone: +64 22 139 7356