Terms of Service – ORA AROMATHERAPY

Effective Date: August 4, 2026

1. Welcome and Overview

Welcome to homeaccessde.com (the “Site”), which is owned and operated by ORA AROMATHERAPY LIMITED (“Company”, “we”, “us”, or “our”). ORA AROMATHERAPY LIMITED is a registered New Zealand company located at 39 Lloyd George Road, Wainui, Gisborne 4010, New Zealand.

These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our Site, including any content, functionality, services, and premium home and car fragrance products offered on or through the Site.

By browsing, accessing, registering an account, or purchasing products from our platform, you explicitly agree to be bound by these Terms, our Privacy Policy, our Shipping Policy, and our Refund and Returns Policy, all of which are incorporated herein by reference. If you do not agree to all of these terms and conditions, you must immediately cease all access to the Site and refrain from purchasing any products.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Eligibility and Customer Representation

By agreeing to these Terms of Service, you represent and warrant that:

You are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your express consent to allow any of your minor dependents to use this Site.
All registration, account, and billing information you submit to us is completely truthful, accurate, and up-to-date.
Your use of the Site and purchase of goods do not violate any applicable local, national, or international laws or regulations.
You are purchasing products for personal, non-commercial use only, unless explicitly authorized under a written wholesale agreement with us.

A breach or violation of any of these representations will result in an immediate termination of your account and services without prior notice.

3. Online Store Terms and Product Availability

Our Site displays various botanical home fragrances, including reed diffusers, car aromatherapy tools, room sprays, and soy wax melts.

A. Product Descriptions and Accuracy

We attempt to be as accurate as possible with product descriptions, dimensions, ingredients, and imagery. However, we do not warrant that product descriptions or other digital content are completely accurate, complete, reliable, current, or error-free. The actual colors and textures you see will depend heavily on your device monitor or display settings, and we cannot guarantee that your monitor’s display of any color will be perfectly accurate.

B. Modifications to Products and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify, suspend, or discontinue any product, scent blend, or specific collection without liability to you or any third party.

C. Quantity Limitations

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

4. Account Registration and Security

To access certain features of the Site, including tracking orders or viewing order history, you may be required to register a user account.

Account Responsibility: You are entirely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept full responsibility for all activities, purchases, and actions that occur under your user account.
Unauthorized Access: You must notify us immediately at ernlea@homeaccessde.com upon discovering any unauthorized use of your account or any other breach of security.
Account Termination: We reserve the right to refuse service, terminate accounts, terminate your rights to use the Site, remove or edit content, or cancel orders at our sole discretion, particularly if we suspect fraudulent, illegal, or abusive behavior.

5. Billing, Payment, and Financial Security

All transactions conducted on the Site are processed securely via third-party online payment gateways.

A. Pricing and Currency

Unless otherwise explicitly stated, all prices listed on our Site are denominated in Euros (€). Prices do not include shipping fees, local import sales taxes, or customs duties, which will be calculated and appended during the checkout sequence or billed upon arrival depending on location.

B. Payment Methods

We accept major credit cards, debit cards, and authorized digital wallet payment methods as designated at checkout. By providing a payment method, you represent that you are fully authorized to use that payment card or account and authorize us (and our third-party payment processors) to charge the full transaction amount, including processing fees and shipping fees, to your selected payment instrument.

C. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6. Order Placement, Cancellation, and Acceptance

The receipt of an order number or an email order confirmation does not constitute our definitive acceptance of an order or a binding promise to fulfill it.

A. Right of Refusal

We reserve the right to refuse or cancel any order you place with us for any reason. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email or billing address/phone number provided at the time the order was made.

B. Cancellation Triggers

Common reasons for order cancellations include, but are not limited to:

An item being unexpectedly out of stock or structurally unavailable.
Inaccuracies or errors in product pricing or item description information.
Identification of potential fraud, unauthorized commercial reselling, or systemic abuse by our automated credit and risk systems.
Shipping restrictions that prevent delivery to your designated international address.

If your order is canceled after your credit card has already been charged, we will issue a full refund to the original payment method used during checkout.

7. Shipping, Delivery, and Custom Duties

All physical products purchased through the Site are shipped in accordance with our comprehensive Shipping Policy.

Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you immediately upon our delivery of the parcel to the third-party shipping courier.
Delivery Windows: Shipping timelines provided at checkout are estimates only. ORA AROMATHERAPY LIMITED is not liable for unexpected delays caused by transit congestion, extreme weather, courier processing errors, or international border holds.
Import Obligations: International buyers are considered the importer of record and must fully comply with all laws and regulations of the receiving country. Any import duties, local value-added taxes (VAT), or customs clearance surcharges must be paid directly by the buyer.

8. Returns, Refunds, and Consumer Protections

Your purchases are subject to our Refund and Returns Policy. Due to the premium botanical and personal consumable nature of our home fragrance oils, reed diffusers, and car aromatics, strict rules apply.

Strict No “Refund-Only” Policy: We absolutely do not authorize or allow “refund-only” claims under any standard conditions. To get a refund, store credit, or replacement product, you must physically return the item in its original, unopened, and pristine retail packaging to our fulfillment hub in New Zealand.
30-Day Window: All return claims must be logged within 30 days of the delivery tracking confirmation date. Items with broken seals, opened caps, or signs of usage are fundamentally non-returnable.
Defects and Damages: If a package arrives visibly broken or structurally compromised during courier transit, you must report it within 48 hours to ernlea@homeaccessde.com alongside clear evidence for inspection and verification.

9. Acceptable Use and Prohibited Activities

When accessing our Site or utilizing our digital storefront infrastructure, you are granted a limited, non-transferable, revocable license for strict personal use. You are expressly prohibited from using the Site or its underlying media content for any of the following activities:

Illegal Activities: Using the site for any unlawful purpose, or soliciting others to perform or participate in any unlawful or malicious acts.
Intellectual Property Violations: Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
Harassment and Abuse: Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Malicious Code Distribution: Uploading or transmitting viruses, malware, trojan horses, logic bombs, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, the Site, or other associated networks.
Data Scraping: Extracting data, pricing structures, customer logs, or product images from the site through automated spiders, web scrapers, indexing bots, or unauthorized API endpoints.
Spamming: Framing the site, using hidden meta-tags, generating unsolicited promotional spam, or crawling the network for phishing purposes.
Security Circumvention: Attempting to bypass, crack, or disable the security firewalls, identity verification protocols, or payment encryption layers embedded within our infrastructure.

We reserve the right to immediately terminate your access to our Site and block your IP network layer from making purchases if you violate any of these prohibited clauses.

10. Intellectual Property Rights

The Site and its entire original contents, features, and functionalities—including but not limited to all text descriptions, graphical assets, company logos, product names, high-resolution imagery, video clips, layout designs, audio clips, code structures, and software assets—are the exclusive property of ORA AROMATHERAPY LIMITED. They are fully protected by New Zealand copyright, trademark, patent, trade secret, and other international intellectual property or proprietary rights laws.

You may not copy, reproduce, republish, redistribute, modify, transmit, display, sell, or exploit any portion of our intellectual property or Site assets without obtaining explicit, prior written authorization from the executive board of ORA AROMATHERAPY LIMITED. Any unauthorized commercial use of our brand markings or product imagery will be prosecuted to the fullest extent of international law.

11. User-Generated Content, Reviews, and Testimonials

If you submit product reviews, customer testimonials, comments, creative ideas, suggestions, or other content to us, whether online via our review fields, via email, or by tagging our official social media accounts, you grant us an unconditional, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use that content.

Right to Edit: We may, but have no obligation to, monitor, edit, or remove user content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Content Responsibility: You guarantee that your comments and submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

13. Disclaimer of Warranties

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SITE AND ITS SERVICES IS AT YOUR SOLE RISK.

THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE PLATFORM ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR CONSUMPTION, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, ORA AROMATHERAPY LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR COMPLETELY RELIABLE.

14. Limitation of Liability

IN NO CASE SHALL ORA AROMATHERAPY LIMITED, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE DISPUTE.

15. Indemnification

You agree to indemnify, defend, and hold harmless ORA AROMATHERAPY LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

16. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19. Governing Law and Dispute Resolution

These Terms of Service, along with any independent contractual agreements whereby we provide products or services to you, shall be governed by, interpreted, and construed exclusively in accordance with the laws of New Zealand.

Any dispute, controversy, claim, or difference arising out of or in deep connection with these Terms—including any questions regarding their formation, interpretation, validity, performance, or termination—shall first be attempted to be resolved amicably via formal customer negotiations. If an amicable settlement cannot be achieved within 45 days, the dispute shall be submitted to and finally resolved by the exclusive jurisdiction of the competent courts of New Zealand.

20. Statutory Consumer Rights Notice

Nothing in these Terms of Service is intended to exclude, restrict, or modify any non-excludable statutory rights or consumer guarantees available to you under the New Zealand Consumer Guarantees Act 1993, the New Zealand Fair Trading Act 1986, or equivalent consumer protection frameworks in your home jurisdiction that cannot be lawfully contractually limited.

21. Contact Information

Questions about the Terms of Service should be sent to us directly via our legal compliance channels below:

Company Name: ORA AROMATHERAPY LIMITED
Corporate Website: homeaccessde.com
Legal Compliance Email: ernlea@homeaccessde.com
Registered Office Address: 39 Lloyd George Road, Wainui, Gisborne 4010, New Zealand
Corporate Phone Line: +64 22 139 7356